The amazing thing is that, on the website page ( )where you conveniently provide a list of formats which are suppored by Switch, you admit that Switch will NOT convert DSS files. Whenever I have tried to perform such a conversion of DSS files to mp3 on a Mac, I get an error message telling me that the files are empty, blank, devoid of data, despite the fact that the Finder tells me that there may be MB of data in the DSS file, just waiting to be heard and/or converted. Of course, the problem is that, after one tries out either the free version or the paid version of Switch, this assertion turns out to a lie. Now, I don’t know how Australian English interprets those words, but in America, this reader interprets it as saying that, if I use you Switch audio converter program on a Mac, I will be able to directly convert the Olympus proprietary format called “dss” to a much more universally recognized format caled “mp3.” Am I missing something here? I think not. I refer to a Google search for “audio converter dss to mp3.” You Google Adword ad puts you at the top of the list, and you declare: “Easily convert dss audio dictations to wav or mp3 or a PC or a Mac. No other software development in the world uses such a complcated, paranoid, greedy softwar-upgrading system as you, and I have exposed your practice on for other potential customers to take into consideration before getting involved with you.īut to catch you lying on the Internet during a Google search! That’s a new low! I have stopped upgrading because too many problems ensue when your “updated” version breaks the serialization scheme. I already detest your upgrade policy, in which you expect customers to pay again for very minor changes (if any at all) in your applications after only a few months of use.

I guess that the English language must get subverted when it travels south of the equator! Either that, or your company has a policy of blatantingly lying about the capabiliies of your software. My email contained screen captures to prove my assertions, but NCH Software makes it extremely difficult to contact them in any normal fashion: no email address is listed anywhere on their website, which supports BigJohnson's assertion that tech support is 'appalling.' So is sales and marketing for that matter.

Here is an open letter I just wrote to NCH Software.

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